Good Practice Indicators

Generic high level indicators

All applicant and user organizations to complete these irrespective of activity or learning methods:

1. Strategy
The organization or unit can demonstrate how a strategy for its activities is developed and implemented.

2. Key performance results
What the organization or unit achieves compared to its objectives and the impact it has within its area.

3. Management
The organization or unit can demonstrate how its systems are managed effectively.

4. Resources
(covered by Specific Indicators).

5. Processes
(covered by Specific Indicators).

6. Customer Results
The organization or unit can demonstrate what it achieves in relation to its users, clients and stakeholders.

7. People Management
The organization can demonstrate how it manages the staffing of its activities.

8. People Satisfaction
What the organization or unit achieves in terms of providing job satisfaction for all staff involved.

9. Engagement with learning issues

The organization or unit can demonstrate a wide perspective on techniques and technologies for learning.

Specific operational indicators

A set of operational indicators have been developed for Resources and Processes that will be suitable for most organization s involved in providing learning solutions.

Indicators for 'providing learning solutions'

Coverage Definition:

Covers the development and provision of learning materials in all media and any blend of these together with the development of support resources for clients and learners.

Organizations Covered:

- Developers/publishers of learning resources and materials.
- In house development units.
- In house learner management personnel/training functions.

Resources:

1. Development capability.

2. Intellectual property.

3. Support.

4. Learning environment.

 

Processes: 

1. Defining and specifying learning solutions :

- Identifying and reviewing client needs.
- Defining the project.
- Analyzing needs.
- Developing a specification.
- Documenting the solution.

2. Learning resource development:

- Designing resources.
- Producing learning resources.
- Testing and piloting.
- Managing content.
- Ensuring accessibility and usability.
- Interoperability and standards.
- Adapting resources.

3. Learning resource provision:

- Implementing solutions.
- Providing client support.
- Providing technical support.

4. Supporting learners:

- Discussing development opportunities.
- Providing information on individual learning resources.
- Welcoming and advising learners.
- Managing progress.
- Managing assessment.
- Managing retention.
- Keeping learner records.
- Supporting and managing support staff.
- Providing online support.

5. Managing learning - The way an organization manages different methods of learning:

- Managing retention and progression.
- Facilitating e-learning.
- Integrating learning.
- Facilitating individualized learning.
- Facilitating face to face and group learning.
- Facilitating informal learning.

Sub sets of specific indicators

Learning resource development

Coverage Definition:

Covers the development of learning materials in all media, and any blend of these, together with the development of support resources and assessment tools.

Organizations Covered:

- In-house development units.
- External developers of bespoke learning materials.
- Developers/publishers of generic learning resources.

Resources:

1. Development method.

2. Development tools.

3. Intellectual property.

Processes:

1. Defining the project.

2. Analyzing needs.

3. Developing a specification.

4. Designing resources.

5. Producing learning resources.

6. Testing and piloting.

7. Managing content.

8. Ensuring accessibility and usability.

9. Interoperability and standards.

10. Adapting resources.

Learning resource provision

Coverage Definition:

Covers the provision and supply of generic learning resources to customers, including those services designed to ensure a correct match between customer need and solution provided. Does not cover sales standards, business consultancy.

Organizations Covered:

- Developers/publishers of generic learning resources.
- Resellers of generic learning resources.
- Learning resource sales portals.
- In-house learner management personnel/training functions.

Resources:

1. Resource availability.

2. Intellectual property.

3. Resourcing client support.

Processes:

1. Identifying and reviewing client needs.

2. Devising and specifying solutions.

3. Providing information on resources.

4. Matching resources to needs.

5. Adapting resources.

6. Implementing solutions.

7. Providing familiarization and support.

8. Providing support.

1. Client support.

2. Technical support.

9. Providing a learning resources portal.

Learner support

Coverage Definition:

Covers the management and delivery of learner assistance and support to enable maximum value to be gained from the learning experience.

Organizations Covered:

All organization s enrolling or with responsibility for the progress of learners through programs of learning of any type, formal or informal.

Resources:

1. Learner support policy.

2. The support system.

3. Learner records/ information systems.

4. Policy on confidentiality.

Processes:

1. Discussing development opportunities.

2. Providing information on individual learning resources.

3. Welcoming and advising learners.

4. Managing progress.

5. Managing assessment.

6. Managing retention.

7. Keeping learner records.

8. Supporting and managing support staff.

9. Providing online support.

Learning center operation

Coverage Definition:

Covers all learning center types from highly integrated training centers to informal drop-in facilities. Suitable for both single and multiple centers.

Organizations Covered:

All organization s that offer designated learning center facilities.

Resources:

1. The Learning environment and facilities.

2. Learning resources.

3. Supplier and Partner relationships.

4. Technology infrastructure.

5. Information.

Processes:

1. Promoting center services.

2. Ensuring access and use.

3. Providing information, advice and guidance.

4. Supporting learners.

5. Managing retention and progression.

6. Facilitating E-Learning.

7. Integrating learning.

8. Facilitating individualized learning.

9. Facilitating face to face and group learning.

10.  Facilitating informal learning.

E-Learning delivery

Coverage Definition:

Covers the creation and supply to learners of the E-Learning environment and on-line learning, support and assessment resources. Does not cover general web browsing.

Organizations Covered:

- All organization s who offer E-Learning resources as part of or all of a course of study.
- External suppliers of E-Learning resources.

Resources:

1. Technology infrastructure.

2. Learning Environment.

3. Interoperability and standards.

4. Copyright and licensing.

Processes:

1. Providing information on resources.

2. Matching resources to needs.

3. Providing familiarisation and support.

4. Selecting E-Learning systems.

5. Ensuring usability.

6. Implementing E-Learning.

7. Integrating learning.

8. Providing support.

a. Client support.

b. Learner support.

c. Technical support.

9. Providing assessment.

10.  Monitoring and managing systems.

START Page

Connecting People

Methods & Ideas

For Learning.

...... Read More

----------------------

WHO Can Join ALA ?

----------------------

ALA Code of Conduct

----------------------

HOW TO APPLY ?

The American Independent forum for Advancing Techniques and Technologies in Learning    ...... Find out

----------------------

GENERAL FAQs

----------------------

ALA Quality Mark

american-learning.us

driving, supporting and recognizing. Read More

----------------------

QUALITY MARK Benefits

Quality Mark for Better Practices in Education & Training ..... Read More

----------------------

QUALITY MARK Award

----------------------

QUALITY Forum

----------------------

QUALITY MARK Advisers

The Flexible Way to Develop Modern Learning Systems.....

Read More

----------------------

GOOD Practice Indicators

Standardizing  &  Developing  Quality in Education .. Read More

----------------------

QUALITY MARK FAQs

----------------------

CONTACT us

Start Page | Who Can Join ALA | ALA Code of Conduct | How to apply | General FAQs

ALA Quality Mark | Quality Mark Benefits | Quality Mark Award | Quality Forum

Quality Mark Advisers | Good Practice Indicators | Quality Mark FAQs